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Elements and Performance Criteria

1. Prepare for maintenance
   • Maintenance requirements of security equipment and systems are checked and confirmed against work order
   • Tools, equipment and materials are selected appropriate to job requirements and checked to ensure safe and efficient operation
   • Potential and existing risks and hazards in the workplace are risk assessed and controlled in accordance with legislative and OHS requirements
   • Suitable personal protective equipment is selected, used and maintained according to OHS and organisational requirements
2. Carry out maintenance
   • Security equipment / system to be modified or repaired is accessed in accordance with manufacturer's specifications and organisational requirements with minimal disruption to client or property
   • Common faults in security equipment / system are diagnosed and appropriate repairs or modifications are carried out in accordance with manufacturer's specifications
   • Complex faults and repair requirements are identified and reported for specialist attention in accordance with organisational requirements
   • All work is conducted using safe operating practices in accordance with OHS, legislative and organisational requirements
   • Maintenance work is completed in accordance with designated timeframes and work order instructions
3. Complete and document maintenance activities
   • Equipment / system components are reassembled and tested for correct operation according to manufacturer's specifications and accepted practice
   • Work area, tools and equipment are cleaned, maintained and stored in accordance with organisational requirements
   • Malfunctions, faults, wear or damage to tools and equipment are reported to facilitate repair or replacement in accordance with organisational policy and procedures
   • Waste from service and repair activities is collected, treated and disposed or recycled in accordance with organisational and environmental requirements
   • Relevant information is accurately documented, processed and maintained in accordance with industry, legislative and organisational requirements

Required Skills

Not applicable

Evidence Required

The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to modify and repair security equipmentsystems Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment

What critical aspects are required for evidence of competency

Effectively prepare for maintenance to security equipmentsystem including selecting tools and equipment appropriate to job requirements and identifying possible risks and hazards in the work area

Access security equipmentsystem with minimal disruption to client conduct tests and confirm status and repair requirements

Accurately repair or modify security equipmentsystem using safe operating practices and complete within designated timeframes

Clean work area store tools and equipment and complete all relevant documentation

What specific knowledge is needed to achieve the performance criteria

Knowledge and understanding are essential to apply this standard in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this competency standard are listed below

types functions and specifications of security equipmentsystems and principles of operation

security equipmentsystem repair techniques

fault finding techniques

welding grinding and oxyacetylene cutting principles and procedures

types characteristics and functions of tools and equipment

electrical concepts voltages current resistance impedance

cable identification and handling requirements

security equipmentsystem configurations and methods of programming

requirements for installation and modification of security equipmentsystems

requirements for commissioning of security equipmentsystems

relevant licensing legislative and OHS requirements

safe work practices and their importance

What specific skills are needed to achieve the performance criteria

To achieve the performance criteria some specific skills are required These include the ability to

provide efficient and effective customer service liaise consult provide and gain feedback

read and interpret specifications charts and diagrams

read and interpret a multimeter

prioritise and methodically organise work

trouble shoot solve routine problems

identify and diagnose faults and malfunctions

identify and refer complex faults

use appropriate testing equipment

repair andor modify security equipmentsystems

program and configure security equipmentsystems

commission security equipmentsystems

safely handle cable voltage current resistance and impedance

apply basic carpentry and fitting soldering welding and drilling

apply safe and efficient work practices

obtain appropriate licensing

What resources may be required for assessment

Access to a suitable venue and equipment

Access to plain English version of relevant statutes and procedures

Assignment instructions work plans and schedules policy documents and duty statements

Assessment instruments including personal planner and assessment record book

Access to a registered provider of assessment services

What is required to achieve consistency of performance

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and observed by the assessor The competency is to be demonstrated in a range of situations which may include involvement in related activities normally experienced in the workplace

Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work

Assessment against this unit may involve the following

Continuous assessment in a setting that simulates the conditions of performance described in the elements performance criteria and range of variables statement that make up the unit

Continuous assessment in the workplace taking into account the range of variables affecting performance

Selfassessment on the same terms as those described above

Simulated assessment or critical incident assessment provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard

perform the process

perform and administer the process

perform administer and design the process

How can communication of ideas and information be applied

Work order instructions and methods to repair or modify security equipmentsystems may be verified with the supervisor or work team

How can information be collected analysed and organised

Test results diagnosis repair recommendations and repairs or modifications undertaken may be documented for reference and organised by records and reports

How are activities planned and organised

Tests and maintenance activities may be planned and coordinated around client and work schedules or sequenced as required

How can team work be applied

Additional information and advice may be sought from colleaguessupervisor to assist the accurate diagnosis of common faults and appropriate repair procedures to be undertaken

How can the use of mathematical ideas and techniques be applied

Mathematical techniques may be used to plan and schedule work tasks and estimate resource requirements

How can problem solving skills be applied

Complex faults may be accurately identified and promptly referred for specialist advice

How can the use of technology be applied

Technology may be used to communicate organise schedules maintain records and troubleshoot performance problems

The Evidence Guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriate skills and knowledge to modify and repair security equipmentsystems Assessment of performance should be over a period of time covering all categories within the Range of Variables statements that are applicable in the learning environment

What critical aspects are required for evidence of competency

Effectively prepare for maintenance to security equipmentsystem including selecting tools and equipment appropriate to job requirements and identifying possible risks and hazards in the work area

Access security equipmentsystem with minimal disruption to client conduct tests and confirm status and repair requirements

Accurately repair or modify security equipmentsystem using safe operating practices and complete within designated timeframes

Clean work area store tools and equipment and complete all relevant documentation

What specific knowledge is needed to achieve the performance criteria

Knowledge and understanding are essential to apply this standard in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this competency standard are listed below

types functions and specifications of security equipmentsystems and principles of operation

security equipmentsystem repair techniques

fault finding techniques

welding grinding and oxyacetylene cutting principles and procedures

types characteristics and functions of tools and equipment

electrical concepts voltages current resistance impedance

cable identification and handling requirements

security equipmentsystem configurations and methods of programming

requirements for installation and modification of security equipmentsystems

requirements for commissioning of security equipmentsystems

relevant licensing legislative and OHS requirements

safe work practices and their importance

What specific skills are needed to achieve the performance criteria

To achieve the performance criteria some specific skills are required These include the ability to

provide efficient and effective customer service liaise consult provide and gain feedback

read and interpret specifications charts and diagrams

read and interpret a multimeter

prioritise and methodically organise work

trouble shoot solve routine problems

identify and diagnose faults and malfunctions

identify and refer complex faults

use appropriate testing equipment

repair andor modify security equipmentsystems

program and configure security equipmentsystems

commission security equipmentsystems

safely handle cable voltage current resistance and impedance

apply basic carpentry and fitting soldering welding and drilling

apply safe and efficient work practices

obtain appropriate licensing

What resources may be required for assessment

Access to a suitable venue and equipment

Access to plain English version of relevant statutes and procedures

Assignment instructions work plans and schedules policy documents and duty statements

Assessment instruments including personal planner and assessment record book

Access to a registered provider of assessment services

What is required to achieve consistency of performance

For valid and reliable assessment of this unit the competency should be demonstrated over a period of time and observed by the assessor The competency is to be demonstrated in a range of situations which may include involvement in related activities normally experienced in the workplace

Evidence of underpinning knowledge understanding of processes and principles can be gained through thorough questioning and by observation of previous work

Assessment against this unit may involve the following

Continuous assessment in a setting that simulates the conditions of performance described in the elements performance criteria and range of variables statement that make up the unit

Continuous assessment in the workplace taking into account the range of variables affecting performance

Selfassessment on the same terms as those described above

Simulated assessment or critical incident assessment provided that the critical incident involves assessment against performance criteria and an evaluation of underpinning knowledge and skill required to achieve the required performance outcomes

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard

perform the process

perform and administer the process

perform administer and design the process

How can communication of ideas and information be applied

Work order instructions and methods to repair or modify security equipmentsystems may be verified with the supervisor or work team

How can information be collected analysed and organised

Test results diagnosis repair recommendations and repairs or modifications undertaken may be documented for reference and organised by records and reports

How are activities planned and organised

Tests and maintenance activities may be planned and coordinated around client and work schedules or sequenced as required

How can team work be applied

Additional information and advice may be sought from colleaguessupervisor to assist the accurate diagnosis of common faults and appropriate repair procedures to be undertaken

How can the use of mathematical ideas and techniques be applied

Mathematical techniques may be used to plan and schedule work tasks and estimate resource requirements

How can problem solving skills be applied

Complex faults may be accurately identified and promptly referred for specialist advice

How can the use of technology be applied

Technology may be used to communicate organise schedules maintain records and troubleshoot performance problems

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Range Statement

The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:

Maintenance may include:

minor modifications

repairs

servicing.

Security equipment may include:

detection devices

audible and visual warning devices

cameras, monitors and control equipment

control panels, intercoms

wireless equipment, car alarms

electronic readers, electronic recognition controls

locks and locking systems

grills, lighting, boom gates, turnstiles

bank pop-up screens

biometrics

electric and mechanical fire safety and fire locking systems

power supplies, batteries

security doors and door controls.

Security systems may be:

electronic

mechanical

computerised.

Work order instructions may relate to:

work schedules

completion dates

job requirements and tasks

specific client requirements

access to site and specific site requirements

resource requirements

OHS requirements, compliance with relevant legislation

organisational policies and procedures

budget allocations.

Tools and equipment may include:

computer, software

test equipment (multimeter)

hand and power tools, fixing tools

wire strippers

file, drill, lockpick, pick gun

glass break tester

soldering iron, welder, crimp tools, IDC tools

ladder, hoist

batteries

personal protective equipment

communications equipment.

Materials may include:

parts and components

security equipment/systems

wire and cable

fixings, solder, insulation tape

springs, pins, graphite powder

oil, silicon, grease, glass cleaner/lens cleaner

glue, paint, patch materials

electronic components, sealing compounds

cleaning compounds.

Workplace risks and hazards may include:

non-compliance with maintenance and repair codes and regulations

exposed electrical wiring

live power

other identified OHS risks (asbestos, dust, noise) .

Applicable legislation, codes and national standards may relate to:

relevant Commonwealth/State/Territory legislation which affect organisational operation:

Occupational Health and Safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

licensing requirements

Australian Standards, quality assurance and certification requirements

relevant industry Codes of Practice

award and enterprise agreements

trade practices

privacy requirements

freedom of information.

Personal protective equipment and clothing may include:

masks

safety boots

head protection

safety glasses

knee pads

gloves

witches hats, flashing lights, warning signs and tapes

fire extinguisher, first aid kit.

Organisational requirements may relate to:

legal and organisational policy and procedures including personnel practices and guidelines

organisational goals, objectives, plans, systems and processes

legislation relevant to the operation, incident and/or response

employer and employee rights and responsibilities

business and performance plans

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

Occupational Health and Safety policies, procedures and programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics

access and equity policy, principles and practice

records and information systems and processes

communication channels and reporting procedures.

Modifications may include:

change in system capabilities and functions

locations and positions

monitoring.

Repairs may be made:

remotely

on site.

Access to security equipment/systems may involve:

use of access code

disablement of system

removal of housing

access token

keys

phone line access

modem.

Manufacturers specifications may be found in:

printed instruction leaflets

operators manuals

equipment specifications

attached to the equipment

plans and diagrams

warranty documents.

Clients may include:

owner

property agent

tenant

building supervisor

manager

project manager

agent

government and legal instruments/agencies.

Faults may be:

electronic

software

mechanical

procedural

result of operational misuse

environmental

result of previous mis-installation.

Safe operating practices may include:

working safely around electrical wiring, cables and overhead power lines

working safely around tools and equipment

hazard recognition

emergency procedures

awareness of electrical hazards

follow confined spaces procedures

first aid.

Relevant information may relate to:

completion of work log

equipment/system fault diagnosis

repairs and modifications undertaken

recommended repairs

warranty conditions and allowances

testing and commissioning results

materials used, parts and components replaced

recommendations for future operation and maintenance

costings

indemnity.

The Range of Variables provides information about the context in which the unit of competency is carried out. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit:

Maintenance may include:

minor modifications

repairs

servicing.

Security equipment may include:

detection devices

audible and visual warning devices

cameras, monitors and control equipment

control panels, intercoms

wireless equipment, car alarms

electronic readers, electronic recognition controls

locks and locking systems

grills, lighting, boom gates, turnstiles

bank pop-up screens

biometrics

electric and mechanical fire safety and fire locking systems

power supplies, batteries

security doors and door controls.

Security systems may be:

electronic

mechanical

computerised.

Work order instructions may relate to:

work schedules

completion dates

job requirements and tasks

specific client requirements

access to site and specific site requirements

resource requirements

OHS requirements, compliance with relevant legislation

organisational policies and procedures

budget allocations.

Tools and equipment may include:

computer, software

test equipment (multimeter)

hand and power tools, fixing tools

wire strippers

file, drill, lockpick, pick gun

glass break tester

soldering iron, welder, crimp tools, IDC tools

ladder, hoist

batteries

personal protective equipment

communications equipment.

Materials may include:

parts and components

security equipment/systems

wire and cable

fixings, solder, insulation tape

springs, pins, graphite powder

oil, silicon, grease, glass cleaner/lens cleaner

glue, paint, patch materials

electronic components, sealing compounds

cleaning compounds.

Workplace risks and hazards may include:

non-compliance with maintenance and repair codes and regulations

exposed electrical wiring

live power

other identified OHS risks (asbestos, dust, noise) .

Applicable legislation, codes and national standards may relate to:

relevant Commonwealth/State/Territory legislation which affect organisational operation:

Occupational Health and Safety

environmental issues

equal employment opportunity

industrial relations

anti-discrimination and diversity

licensing requirements

Australian Standards, quality assurance and certification requirements

relevant industry Codes of Practice

award and enterprise agreements

trade practices

privacy requirements

freedom of information.

Personal protective equipment and clothing may include:

masks

safety boots

head protection

safety glasses

knee pads

gloves

witches hats, flashing lights, warning signs and tapes

fire extinguisher, first aid kit.

Organisational requirements may relate to:

legal and organisational policy and procedures including personnel practices and guidelines

organisational goals, objectives, plans, systems and processes

legislation relevant to the operation, incident and/or response

employer and employee rights and responsibilities

business and performance plans

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

Occupational Health and Safety policies, procedures and programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics

access and equity policy, principles and practice

records and information systems and processes

communication channels and reporting procedures.

Modifications may include:

change in system capabilities and functions

locations and positions

monitoring.

Repairs may be made:

remotely

on site.

Access to security equipment/systems may involve:

use of access code

disablement of system

removal of housing

access token

keys

phone line access

modem.

Manufacturers specifications may be found in:

printed instruction leaflets

operators manuals

equipment specifications

attached to the equipment

plans and diagrams

warranty documents.

Clients may include:

owner

property agent

tenant

building supervisor

manager

project manager

agent

government and legal instruments/agencies.

Faults may be:

electronic

software

mechanical

procedural

result of operational misuse

environmental

result of previous mis-installation.

Safe operating practices may include:

working safely around electrical wiring, cables and overhead power lines

working safely around tools and equipment

hazard recognition

emergency procedures

awareness of electrical hazards

follow confined spaces procedures

first aid.

Relevant information may relate to:

completion of work log

equipment/system fault diagnosis

repairs and modifications undertaken

recommended repairs

warranty conditions and allowances

testing and commissioning results

materials used, parts and components replaced

recommendations for future operation and maintenance

costings

indemnity.

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